Here to help

Frequently Asked Questions

Can’t find what you need, or just want a real human? Send party@supadupa.com.au an email with any questions or call 0474 275 642 and we will get back to you!

Pricing & quotes 💲

The essentials for working out what your party will cost.

We have a variety of packages to choose from. Head to our INSTANT QUOTE GENERATOR and we’ll recommend a package and quote based on the number of kids at your event, the theme and any travel fees for your suburb.

If you’d rather email, text or call us for a quote – we’d love to know:

  • Age Group of Kids
  • Estimated Number of Kids You Will Be Inviting
  • Your Party Suburb
  • Theme/Character you’re interested in if relevant.

Then we can send through a party package recommendation and quote.

We sure do! We’ve provided our SUPA DUPA services for many fundraising days over the years, our mission is always to bring smiles and joy – so we love being able to do that for a good cause too. Since 2025 SUPA DUPA’s main focus has been supporting charities that work with youth at risk (homelessness, generational trauma, family violence, drug/alcohol rehabilitation) particularly out in regional NSW. Rather than stretch ourselves too thinly, this is where we’ll be channelling our focus.

Booking & the day 📅

Coverage, what to set up, and how payment works.

Our entertainers travel all over Sydney and Melbourne. Locations outside the Eastern Suburbs / inner Melbourne radius may have a small travel fee to cover tolls, petrol and travel time — this is worked out automatically in your instant quote.

For character parties: a picnic rug or blanket for the kids, plus a table and two chairs if face painting is included. For arts & craft parties: a table big enough for the group — we’ll bring a tablecloth to protect it.

You’ll receive an invoice with a deposit required to secure your booking, payable online via direct debit or card. The final payment invoice is sent five days before your event.

Health & safety 🛡️

What we do to keep every party safe.

Yes — we use TAG brand face paint. If you’d like more detail, please jump onto their website: https://www.tagbodyart.com/pages/safety-data-sheets

Every entertainer holds a current Working With Children Check, and we’re fully covered by public liability insurance.

After you’ve booked 🎉

What happens next, and how we can help with more than birthdays.

Kath will be in touch a few days before your event to confirm all the details. In the meantime, check our Pinterest board for party inspiration, or email any time with questions — she’ll also call on the day when the entertainer arrives.

  • Our full cancellation policy can be found on our Terms & Conditions page.
  • We keep our policies fair because everyone deserves that fairness: our entertainers shouldn’t lose out on work or pay at the last minute, our business takes on real costs the moment a booking is confirmed, and you deserve a guarantee that your entertainer will show up in your booked party time slot that can’t be booked by anyone else.
  • If you cancel your booking less than seven days prior to your event you will incur a 100% cancellation fee.
  • If you cancel your booking before the seven-day period, you will incur a 50% cancellation fee, with the other 50% able to be converted to a gift voucher for a future event.
  • ‘Cancellations’ and ‘Re-Scheduling’ are deemed to be the same under our terms and conditions. Re-Scheduling within a seven-day period will also incur a 100% cancellation fee.

As a returning party client, we’d love to offer you a 10% discount on future bookings if you can share a Google Review about your positive experience celebrating with SUPA DUPA Kids Parties:

Sydney: https://g.page/r/CTkaiL1Xpfd0EAE/review
Melbourne: https://g.page/r/CeWGNfk8lGysEAI/review