We are a small team of entertainers, which means for every booking made we turn away other bookings that are in your time slot. This means that we do have a cancellation policy to ensure a fair booking system is in place for our clients. Please see cancellation fee details below.
Of course we are human, and we understand that unfortunate or extreme circumstances do arise. Please do not hesitate to contact us to further discuss and we will definitely be accommodating. Rather than cancel we often suggest rescheduling at no extra cost. We would love as much notice as possible so that we can ensure an entertainer is available for you!
COVID-19 2020 UPDATE TO CANCELLATION POLICY:
We’re in an extremely bizarre scenario at the moment and we’re adapting as the world changes. Whilst we understand cancellations will be inevitable, rather than cancel and refund – we’d love to find a way to still party with you at some point!
We can turn your deposit into a gift voucher to be used either for a future party (no expiry, so it can be saved for your childs birthday next year too) or you can use your gift voucher to purchase a personalised video message or a virtual party in place of in real life events.
Of course, given the circumstances if the government restricts any visitors to homes and you don’t wish to save the deposit for a future booking we can discuss a refund.
Upon booking we take a 50% payment to secure your booking, your kids party is only locked in once the deposit is received.
Your final payment is then due the Friday prior to your event.
NUMBER OF KIDS AT EVENTS:
If we arrive at an event where the number of kids has largely increased compared to the numbers that have been booked, we may have to turn away face painting and balloons for the extra kids.
If we arrive at an event that is being held against the COVID-19 rules, our entertainers have been advised to leave the event for safety reasons. You will not be refunded in this case.