As a small business and a small team of entertainers, we’ve spent years being accommodating with every circumstance — cancelling and rescheduling bookings freely. For every booking we make, we turn away other clients who could have taken your time slot, so we do have policies in place to keep things fair for our business, our entertainers and our clients. We ask that you respect our time and our services when choosing to reschedule or cancel.

Booking Policy

Payments can be made via our online payment portal — you’ll receive a link within your invoice.
Payments are accepted via GoCardless bank transfer or Stripe card payment.
Your booking is only confirmed once payment has been received.
Payment is considered acceptance of these terms and conditions.

Payment Policy

You’ll receive a reminder email for online payments.
Travel fees apply to certain areas, calculated automatically at quote stage — this covers petrol, tolls and travel time for our entertainers.
Want your entertainer to stay longer? We’ll invoice you after the event for the extra time ($75 per additional 30 minutes), or you can pay your entertainer directly on the day.
Parking fees may apply where free parking isn’t available. Please let us know of any parking costs during booking so we can add them to your invoice in advance — if our entertainer has to pay for parking that wasn’t flagged beforehand, we’ll invoice this fee afterwards.

Cancellation Policy

We keep our policies fair because everyone deserves that fairness: our entertainers shouldn’t lose out on work or pay at the last minute, our business takes on real costs the moment a booking is confirmed, and you deserve a guarantee that your entertainer will show up in your booked party time slot that can’t be booked by anyone else.

Cancelling less than 7 days before your event incurs a 100% cancellation fee.
Cancelling more than 7 days before your event incurs a 50% cancellation fee, with the remaining 50% able to be converted into a gift voucher for a future event.
Rescheduling is treated the same as cancelling under these terms — rescheduling within 7 days of your event also incurs a 100% fee.

Characters & Costumes

We regularly update our costumes and characters to keep them looking their best, so your entertainer may arrive in a slightly refreshed version of a costume or wig compared to older photos on our site — we’ll never send a different character than the one you booked, just a well-maintained version of them.

Number of Kids at Events

If the number of children at your event is significantly higher than what was booked, your entertainer is instructed to contact SUPA DUPA and discuss next steps. We may need to limit face painting or balloons for the extra children, and additional charges may apply.

Entertainer Protection

On the rare occasion an entertainer feels unsafe or uncomfortable — for example, if guests are intoxicated or behaving inappropriately — they have the right to leave your event without notice. In this situation, no refund will be provided.

Liability

Supa Dupa Kids Parties holds Public Liability / Performers Liability up to $30,000,000 per occurrence.
We are not responsible for the behaviour of any child or other person attending your event.
You agree that you, or another nominated adult, will remain present for the duration of the event and be responsible for supervision.
You agree that Supa Dupa Kids Parties will not be liable for any damage, loss or injury suffered by any person participating in the event.
You agree to notify us of any special requirements — including allergies or other physical, mental or emotional considerations — that may affect the entertainment we provide.

Our Supa Dupa Promise to You

While each package includes a list of activities, our real job is to keep the kids entertained and put smiles on everyone’s faces. Sometimes that means our entertainer skips one element to spend more time on another the group is loving — we’re there to bring joy first, not tick boxes.

📋 Part 2

Privacy Policy

Supa Dupa Kids Parties Pty Ltd (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through supadupakidsparties.com.au and our booking tools, how we use it, and how you can contact us about it. We aim to handle your information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

What We Collect

Name, email address and phone number (enquiry form, instant quote tool, free invites email-gate)
Event details (date, suburb, package, number of children, theme/character requested)
Payment details (processed via GoCardless / Stripe — not stored directly by us)
Any information volunteered about a child’s allergies or special requirements, provided by you for the safety of the event

How We Use It

To provide a quote and manage your booking
To communicate with you about your event
To send the free invite design you requested, and — only if you opted in — occasional marketing emails
To improve our services and website

Cookies & Analytics

Nothing currently set, however the new website development will likely include Google Analytics, Meta Pixel, or similar.

Storage & Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

Xero
Stripe/GoCardless
Google Workspace
Lovable

Your Rights

You can ask us what personal information we hold about you, request a correction, or ask us to delete it, subject to any legal obligations we have to retain certain records (e.g. financial/tax records). Contact us using the details below.

Children’s Information

Our services are booked and paid for by parents, guardians or event organisers — this website is not directed at collecting personal information directly from children. Any information about a child (e.g. name, age, allergies) is provided to us by the booking adult for the purpose of delivering the event.

Contact Us

If you have questions about either policy, email us at hello@supadupakidsparties.com.au.

The fine print

Terms & Conditions and
Privacy Policy

Terms & Conditions

Privacy Policy